Empowering small business owners to make smarter business decisions.
EmpowerBizs was created to help small business owners understand what's happening in their business, identify what's costing them time, money or opportunities, and focus on what actually needs attention.
Marketing, sales, customer experience, operations and systems don't work independently. A gap in one area can affect everything that comes after it.
That's why we look at the bigger picture. We help business owners identify where things are breaking down and put practical strategies, processes and systems in place to stop losing opportunities, work more efficiently and build a business that's better positioned to grow.
We don't start with a tool. We start with the problem.
Small business owners are constantly being told to run ads, post more, invest in SEO, buy a CRM, automate their business or start using AI.
Those things can help. But they only work when they solve the right problem.
More leads won't help if there's no consistent follow up. A CRM won't fix a sales process that hasn't been defined. Automation won't fix a process that doesn't work. And more marketing won't solve an unclear offer or message.
So before recommending another tactic or tool, we ask:
What's actually getting in the way of the result you're trying to achieve?
Then we determine what deserves attention first and what solution makes sense for your business.
Terri-ann Hylton Smith
Founder & Small Business Consultant
Meet Terri-ann Hylton Smith
Founder & Small Business Consultant
Before helping other business owners solve these challenges, I've experienced many of them myself.
I've built and grown my own businesses, marketed and sold my services, hired and trained employees, and learned firsthand what happens when a business starts growing faster than the systems behind it.
Over the years, my career expanded across customer experience, sales, digital marketing, client account management, business analysis and project management, allowing me to work with hundreds of small businesses across North America and the Caribbean.
Those experiences have allowed me to see business from different sides. I understand how customers find and experience a company, how leads become sales, and how the processes and systems behind the scenes can affect growth.
They've also taught me one important lesson:
The problem you see on the surface isn't always the real problem.
That's the perspective I bring to EmpowerBizs.
20+ Years
Customer Experience
10+ Years
Sales & Business Development
6+ Years
Digital Marketing
5+ Years
Client Account Management
5+ Years
Project Management
4+ Years
Business Analysis
Not sure what's holding your business back?
You don't need to know exactly which service you need before reaching out. That's part of what we're here to help you figure out.
Take the Business Growth Assessment to help identify which area of your business may need attention first.